FAQs

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Subscriptions

What does subcription cost and what does it include?

The Rx Consultant’s annual subscription costs $89. This includes 12-months of unlimited access to our entire catalog of monthly Updates & Reviews . Additional subscriptions options are also now available which include a $29.95 12-month subscription to the Rx News Connection +CE. If you’re looking to access both subscriptions you can save $10 by upgrading to the $108.95 bundled package to get unlimited access to our monthly Updates & Reviews with the Rx News Connection +CE. 

Click here to explore our subscription options

What is auto-renewal?

Your Rx Consultant subscription will be set by default to automatically renew upon its expiration date. The credit card on file will be used to process your subscription renewal. By automatically renewing you will not only be assured that you have constant access to unlimited CE, but you will also be able to retain your subscription rate regardless of the current advertised price.

You may turn off auto-renewal at any time by visiting your My Account dashboard, and clicking the “Manage My Subscriptions” link.

How do I change my stored payment method?

Your payment methods are stored on the Payment methods page within your e-commerce account dashboard. You can access your stored payment methods by selecting “Payment methods” from the lefthand menu within your e-commerce account dashboard, or by clicking the hyperlinked text in the previous sentence. 

Non-Subscriber Registration

How can a non-subscriber register for a single course?

Our CE courses are now available for purchase a la carte without a subscription. You can purchase our monthly drug updates and CE courses by adding them to your cart from our website or your CE portal, and by completing the checkout process. 

Action Center

What does NABP eProfile ID Unverified mean?
After entering your NABP eProfile ID and Birthday information into our system, we automatically reach out to NABP to verify your information. There could be two reasons why our system would display that your NABP eProfile ID is unverified:

1. The information in your Rx Consultant profile does not match the information within your NABP eProfile account.
2. If you have just signed up for your NABP eProfile ID, it may take up to 24 hours to become verified within our
system.

You can modify your NABP eProfile ID information by updating your Professional Profile in the content portal.

CE Activity

What is a passing score for a home study activity test?

A home study activity test must be passed with a score of 70% or better. You have unlimited attempts to achieve this score.

How do I print my Certificate of Completion?

Your Certificates of Completion are located in your CE Portal. To access your CE Portal, hover over the “Profile” button in the upper-right corner of the screen and select “Access My CE Portal”. Once you land in your CE Portal, click the “My Certificates” link in the left-hand navigation menu. From here, you can access an individual certificate to print or download; or you may print and download multiple certificates at a time. 

User Info

How can I change my password?

You can change your password by clicking on the “Profile” button in the upper-right corner of the screen. Once you land in your e-commerce dashboard, click “Account Details & Password” in the left-hand navigation menu, and scroll down to the Password update section. Please note that you will need to enter your old password and will also be promted to enter your new password twice for confirmation purposes. 

How can I change my name or username?

We do not allow customers to manually change their names on their e-commerce or CE portal profiles. To change the name associated with your account, you will need to contact our Customer Care team at info@rxconsultant.com or 1 (800) 798-3353.

Communication

How do I change the email address associated with my account?

We do not allow customers to manually change their email addresses on their e-commerce or CE portal profiles. To change the email associated with your account, you will need to contact our Customer Care team at info@rxconsultant.com or 1 (800) 798-3353.

Resources

How can I find out my state’s continuing education requirements for license renewal?

We have listed each state’s Board of Pharmacy and CE requirements information on our site for your convenience. You can view this information by hovering over Support in the site’s navigation bar and clicking on “CE Requirement Info”. 

Please note that the information displayed on our site is meant as a guide. Please contact your Board of Pharmacy to guarantee the accuracy of the displayed information.

Receipts

How can I obtain a record of my payment receipts?

You can view your order receipts by clicking the “Profile” button in the upper-right corner of the screen. Once in your Profile, click the “Orders” link in the left-hand navigation menu. This page will display a list of your orders. To view the order details, you can click the “View” button on the order you would like to access.

CE Broker

Do you submit my credits to CE Broker?

Yes, we automatically submit all credits to CE Broker for Florida licensed pharmacists and pharmacy technicians. However, your Florida license number must be included in your Rx Consultant professional profile information. To update this information, hover over the “Profile” button in the upper-right corner of the screen and select “Access My CE Portal”. Once in your CE Portal, click on the Profile icon in the upper-right corner of the screen and select “My Profile”, then click the “Professional Profile” link in the left-hand navigation. Here you will be able to select the relevant Professional Designation(s) and enter your license information per state.

NABP e-Profile

What is an NABP e-Profile ID (CPE Monitor ID)?

CPE Monitor is a national, collaborative effort by ACPE and the National Association of Boards of Pharmacy (NABP) to provide an electronic system for pharmacists and pharmacy technicians to track their completed continuing pharmacy education (CPE) credits. It will also offer boards of pharmacy the opportunity to electronically authenticate the CPE units completed by their licensees, rather than requiring pharmacists and pharmacy technicians to submit their proof of completion statements (i.e. statements of credit) upon request or for random audits.

Information Regarding NABP e-Profile and CPE Monitor and CE Submissions

INFORMATION REGARDING CPE MONITOR AND CE SUBMISSIONS

*Mandated by ACPE and NABP—applicable to all CE providers.

For Live CPE Activities: The provider must transmit your claim to ACPE within 60 days from the date that you complete the CPE activity. Therefore, it is important for you to complete and submit the necessary requirements for credit as soon as possible to ensure that the provider has enough time to transmit the data.

For Home Study CPE Activities: The provider must transmit your claim to ACPE within 60 days from the date that you complete the CPE activity. The date of completion must be between the initial release date and the expiration date of the home study CPE activity. If you complete the home study activity on the date of expiration, the provider will have 60 days from the expiration date to transmit your information.

CE Provider-printed certificates will no longer be valid. Official Statements of Credit must be obtained from CPE Monitor.

WHAT DOES THIS MEAN TO YOU?

NABP e-Profile ID: Ensure that your NABP e-Profile ID and birthday are entered in your Rx Consultant profile. Credits cannot be submitted without this information.

 Click here to enter your NABP e-Profile ID in your Rx Consultant professional profile

Paper Certificates: Although you will still be able to identify the CE activities you completed, you will no longer be able to view and print your official Statements of Credit from the Rx Consultant . Click here to obtain official Statements of Credit from CPE Monitor.

Pending Certificates: Be sure to complete all pending certificates within 60 days of completing a CE activity for on-time credit submissions. Pending certificates completed after the 60-day deadline will not be accepted by CPE Monitor. Click here to complete any existing pending evaluations.